Share details about your shipping policies, item returns, or customer service.

Stella & Dot Return Policy 

If you’re not absolutely delighted with your purchase, we are happy to provide a free return on any unworn items and provide you a cash refund or store credit within 15 days of receipt of product and initiation of the return process. Returns or exchanges are accepted only on unworn items in resalable condition. Items that break prior to wear or have any product defects must be reported within 15 days of receipt to be eligible for a refund, exchange or replacement.  

How to return your items to Stella & Dot 

Fill out our returns form, HERE 

1. You must fill out a form for each order you are returning – separate orders cannot be combined.  Refunds are tied to orders so this ensures you are properly issued your refund.  
2. Place your unworn items to be returned with your packing slip in a box. 
3. Affix your return shipping label to the outside of your box. 
4. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep. 

Products arriving broken or with defect: 

Please contact service@stelladot.com directly for products arriving broken or with defect prior to initiating a returns process. For expedited service, please include proof of defect via either a photo or video. This is required for issuing a replacement or refund. 

Examples of manufacturer’s defect: 

• Breakage  
• Non-functional clasp 
• Abnormal discolorations (beyond normal variations in natural stone colors) 
• Jump ring or chain link that is not closed properly 
• Different from described length or size 

Missing, Lost or Wrong Item? 

Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 10 days from your order date and the product will be replaced. 

Items Not Eligible for Refund 

Any worn items, all engraved or custom pieces, gift cards, and any markdowns are considered final sale and are not eligible for return or exchange. For missing or lost items in shipment, a replacement will be issued; they are not eligible for immediate refund. Other exclusions may apply.  

Sale Items 

We try to offer very high value on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing. 

Gift with Purchase

If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order, the return amount will be adjusted for the retail value of the gift. 

Refund Processing 

When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. 

Share details about your shipping policies, item returns, or customer service.

Go to https://returns.stelladot.com/#/ to start your return.

2-Year Warranty   

Stella & Dot takes pride in the quality and craftmanship of our pieces and we want you to be 100% satisfied with all of your Stella & Dot purchases. If, for whatever reason, your Stella & Dot piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it or provide a product of equal value if we are unable to repair it. After 120 days, there is a $10 per item replacement fee plus $5.95 for shipping and handling. Lost items or items damaged beyond normal wear and tear are not covered under our replacement policies. Please contact service@stelladot.com for more information.   Fine Jewelry is excluded. If you are inquiring about a return within 30 days of purchase, please see our return policy here. 

Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.

Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.

Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.

As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.

Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.

If you paid your Ambassadors with cash or a check, your Ambassador will need to refund you directly.

Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.

During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.

At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.